What does it mean ??
IT outsourcing is the practice of using an external service provider to deliver some or all of the IT functions required by a business including managing infrastructure, directing strategy and running the service desk.
IT outsourcing providers can take full responsibility for all IT maintenance and support, this is called a fully managed service, or they can provide additional support for an internal IT team, this is sometimes referred to as co-sourced IT support and is usually an approach taken by larger organisations.
Have a question?
1IS IT outsourcing a dying concept?
Use of traditional outsourcing (large-scale labor arbitrage) is declining. It's being enhanced and replaced by higher value forms of outsourcing, notably solution oriented as-a-service outsourcing.
2What is outsourced IT support?
Outsourced IT support is when you place your trust in an MSP (managed services provider) to handle either your IT infrastructure, cyber security, network, cloud migration, disaster recovery etc..
3When did outsourcing begin?
Early Data Centers. The inception of IT outsourcing cannot be tied down to an exact date, However, it is generally agreed by industry insiders that IT outsourcing officially began in the 1980s.
Outsourced IT services
- Application/software development
- Networking and communications
- Technical support or help desk
- and so much more...
years of experience
If your provider is not delivering on your SLAs or can no longer meet your requirements in terms of 24/7 capability, innovation and ability to scale, then perhaps it’s time for a change.
Benefits after you Outsource
- Cost advantages.
- Focus on core areas
- Save on infrastructure and technology.
- Access to skilled resources.
- Time zone advantage.